Archive for December, 2008

links for 2008-12-31

Wednesday, December 31st, 2008

links for 2008-12-30

Tuesday, December 30th, 2008

links for 2008-12-29

Monday, December 29th, 2008

links for 2008-12-28

Sunday, December 28th, 2008

Saying thanks

Friday, December 26th, 2008

Last year, when I was putting together my tenure file, I kept thinking that a section was missing. Where was I going to thank all the people who had helped me over the years? Of course, it makes all the sense in the world that a tenure file does not have an acknowledgements section. After all, talk about a situation where one would feel obligated to include everyone, rendering the exercise completely pointless. Nonetheless, while academic work is often characterized as a lonely enterprise, feedback from others – whether on research, teaching or professionalization – is an essential part of the process. Thus it seemed wrong to put forward one’s materials without acknowledging all the assistance and support offered by colleagues and friends near and far.

When I heard that I got tenure, I said thanks to people as I let them know about it. But it didn’t quite seem enough. While there is room in articles to acknowledge others’ contributions, they tend to be focused on the specific actions related to that particular piece. Book acknowledgements can be a bit more inclusive, but even there, it is not clear how wide a net one would cast.

When talking to one of my colleagues about this, he suggested that the appropriate thanks is to pay it forward by mentoring future generations. That is a nice and generous idea and I’m happy to do it. Nonetheless, I still wish there was a way for the many people to get credit. This is part of all that invisible work in academia (and probably many other professions) that never shows up on CVs. Thanks to those who engage in it, it means a lot!

links for 2008-12-25

Thursday, December 25th, 2008

Amazon’s price discrimination

Monday, December 22nd, 2008

[UPDATE: An email from Director of Strategic Communication at Amazon, Craig Berman states the following (quoted with permission), which I thought was important to note here: “Amazon is a marketplace of many sellers, and while sellers are free to set their own prices for items they list, every customer pays the same for every individual offer.” I’m happy to hear that there is no price discrimination per se. I stand by my concerns though and consider Prime Shipping a shady product. I don’t recommend enrolling in it.]

Amazon's price: $17.13Amazon is quoting me a higher price than it’s quoting my friend, on the same product. I knew this was theoretically possible, of course, but I didn’t realize online stores engaged in these practices much these days. After all, is it really worth annoying customers when they find out? After a bit of experimentation, it seems to me that what’s going on here is that those with a Prime membership are being quoted a higher price. Ouch. So the thanks I get for paying for the Prime membership and shopping at Amazon a lot is higher prices. No thank you.

I was about to buy a Canon Digital Rebel XSi and some lenses (in sum, a $1K+ purchase) when I saw the link to an 8GB storage unit (the Transcend 8 GB SDHC Class 6 Flash Memory Card TS8GSDHC6) and decided to check it out given the size of photos I may be taking with a 12 MP camera. I clicked on the link and saw that the card cost $10 plus change (I have no screenshot of this as I didn’t realize I’d want one later). I then clicked on Add to Shopping Cart at which point I realized that I was logged on under a friend’s account who’d been using my computer earlier in the day. I logged out and logged back in using my own account. I went back to the same product’s page and noticed that the unit was now $17.13. (See screenshot here.) That’s annoying, after all, who likes to be charged 70% more than others? I logged out and did a search for the product without being signed on at all. Now the product came out costing $14.14 (screenshot). I logged back on using my own account to see what I would get now, and back I was at $17.13.

I have another Amazon account for other purposes so I decided to see how that would be treated. That account was quoted $14.14. The account I had tried first is the one I use the most. It is a Prime account. Prime means that for a payment of $79 a year, I get unlimited 2-day shipping on items that are eligible for it (which includes quite a few items). It also means that I have an incentive to shop at Amazon, because 2-day shipping is included on many things so I don’t have to worry about additional shipping costs.

As I was looking around the site for an explanation of the different prices – I found none, shocking, I know – I learned that it was possible to share my Prime membership with other members of my household. I decided to share the membership with my other account to test whether it was the Prime membership that was giving me the higher price quote. Indeed. Once I signed up for Prime with my second account, that account was now also being quoted $17.13 for the item.

When I initially sat down to use Amazon, I was going to spend well over $1,000. I walked away spending nothing. Additionally, I have no intention of continuing my Prime membership (I disabled the auto-renewal for it immediately), unless I get some explanation and the chance to buy items at prices others are being offered them. I sent Customer Service three notes already, but nothing helpful has come back so far. (The first response was outright offensive as the person either didn’t read or completely misunderstood the point of my email and sent back a canned response having nothing to do with my situation. I resent the query with what I hoped was a clearer explanation of the situation and still didn’t get anything addressing the question. I am waiting for the third response, but not holding my breath. Really, what I’m waiting for is for someone to tweak my account so I’m being charged what others are.) Of course, by not renewing my Prime membership, I’ll have much less incentive to shop at Amazon period (after this experience, it certainly won’t be the first place I go to look for things anyway). I guess most Prime members probably don’t realize this is going on or they don’t care about the differential so perhaps this practice doesn’t matter in the grand scheme of things. But it matters to me, more on principle than based on the $3 differential (although 21% could amount to a lot depending on the price) .

I’m curious to know what price quote others get on that product when they log on. If you’re a Prime member, do you see $17.13? If not, do you get $14.14 or less? Do you have other examples of such differentiated pricing at Amazon based on user account?

By the way, to read about the practices going on here, I recommend Joe Turow’s book on Breaking Up America. (No, of course that’s not a link to an Amazon page, I don’t plan on supplying those here anymore, not unless this gets cleared up.)

The real world

Friday, December 19th, 2008

On Tuesday, I had the opportunity to go to DC and meet with some people on the Presidential Transition Team. I got to talk about my research on Internet uses and skills with people who seemed genuinely interested in what we know about this topic and how it might apply to future initiatives. It was an exciting experience.

It is great to see an administration again that cares about information technologies (see related comments in Obama’s weekly address from two weeks ago). However, it’s important to realize that achieving a knowledgeable Internet citizenry is not simply a technological problem and thus cannot be resolved by a solely technical solution. There is plenty of research now that shows how mere access to the Internet does not level the playing field when it comes to achieving universal Internet literacy. Rather, coupling technical access with education about uses is an important part of the puzzle. Of course, even if one accepts all this, solutions are far from obvious. I got lots of really good questions from the people in the room and was thrilled by the conversation.

Afterward, walking down the hall, I saw on the doors the names of lots of people who have been in the news recently. It’s wonderful and encouraging to see the number of smart and knowledgeable people on this team.

links for 2008-12-14

Sunday, December 14th, 2008

links for 2008-12-07

Sunday, December 7th, 2008

links for 2008-12-06

Saturday, December 6th, 2008

links for 2008-12-02

Tuesday, December 2nd, 2008