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	<title>Eszter's Blog &#187; Web sites</title>
	<atom:link href="http://www.esztersblog.com/category/web-sites/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.esztersblog.com</link>
	<description>social commentary, gadgets, art, travel and whatever else comes to mind</description>
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		<title>One of my favorite Web sites: WalkerTracker</title>
		<link>http://www.esztersblog.com/2008/09/22/one-of-my-favorite-web-sites-walkertracker/</link>
		<comments>http://www.esztersblog.com/2008/09/22/one-of-my-favorite-web-sites-walkertracker/#comments</comments>
		<pubDate>Mon, 22 Sep 2008 17:46:42 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[Health & Fitness]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2008/09/22/one-of-my-favorite-web-sites-walkertracker/</guid>
		<description><![CDATA[As promised, in honor of One Web Day, I’m posting information about one of my favorite Web sites and I encourage you to do the same, here or on your own blog. I&#8217;m always on the lookout for sites that make a difference in people&#8217;s lives and one such site is WalkerTracker. It is no [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://crookedtimber.org/wp-content/uploads/2008/09/walkertrackerlogo.png"><img src="http://crookedtimber.org/wp-content/uploads/2008/09/walkertrackerlogo.png" alt="WalkerTracker logo" title="WalkerTracker logo" width="75" height="75" class="alignright size-medium wp-image-7852" /></a><a href= "http://esztersblog.com/2008/09/20/one-web-day-is-this-monday">As promised</a>, in honor of <a href="http://www.onewebday.org">One Web Day</a>, I’m posting information about one of my favorite Web sites and I encourage you to do the same, here or on your own blog. I&#8217;m always on the lookout for sites that make a difference in people&#8217;s lives and one such site is <a href="http://www.walkertracker.com">WalkerTracker</a>.  It is no exaggeration that it has had a direct impact on my everyday life as I have become a serious walking enthusiast and thus get more regular exercise now than I had ever before. </p>
<p><a href="http://www.flickr.com/photos/eszter/2875531770/" title="Walker Tracker September steps by eszter, on Flickr"><img src="http://farm4.static.flickr.com/3146/2875531770_573e970866_m.jpg" width="240" height="170" class=alignleft alt="Walker Tracker September steps" /></a>WalkerTracker helps keep track of one&#8217;s daily steps <a href="http://news-service.stanford.edu/news/2007/november28/med-pedometer-112807.html">encouraging</a> a healthy lifestyle by offering all sorts of neat statistics and graphs of one&#8217;s step measures. Of course, one doesn’t necessarily need a gadget (i.e., a pedometer) or a tool such as this site to go out on walks, but I have found it extremely inspiring and motivating to be able to keep track of my steps and see the progress I make over time. My daily goal is 10,000 steps (that’s about 4-5 miles) and on average I’ve managed to come close to this each month since I’ve started in April, 2007. I’m excited to be averaging almost 12K this month.</p>
<p>The site has several great features and new ones are added all the time, which is impressive since it seems to be a one-man operation. Your data are your data and you can download information you have added to the site very easily. There are also all sorts of options on the site for generating graphs and charts of progress.  A user can maintain a step blog, can connect to other users, and can also create groups and competitions. There are also various widget options to showcase progress on one&#8217;s own site.</p>
<p>WalkerTracker was created, is maintained and is continually improved by Ben Parzybok, <a href="http://secret.ideacog.net/category/couch/">a novelist</a> and Web developer who also seems to be involved in several other <a href= "http://ideacog.net/">interesting projects</a>. Ben is extremely responsive to requests adding features regularly. The community consists of nice folks who share a love of walking.  Use of the site is free although I was happy when Ben added the option of a <a href="http://walkertracker.com/index.php?page=pro">Pro account</a> since this is a service that deserves support.</p>
<p>To get started, you’ll need a pedometer. WalkerTracker has <a href="http://walkertracker.com/pedometers/">a list of the most popular ones</a> by its users. Like others, I rely on an Omron NJ-112 and have bought about half a dozen for friends and family.</p>
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		<title>Those were the days&#8230;</title>
		<link>http://www.esztersblog.com/2008/08/18/those-were-the-days/</link>
		<comments>http://www.esztersblog.com/2008/08/18/those-were-the-days/#comments</comments>
		<pubDate>Mon, 18 Aug 2008 14:00:08 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[Humor/Fun]]></category>
		<category><![CDATA[Photos]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2008/08/18/those-were-the-days/</guid>
		<description><![CDATA[If, like me, you’re not quite ready to start a new workweek then I recommend YearbookYouself as an amusing distraction. [Thanks to Techcrunch.] PS. For anyone wondering, none of those were actually my days, although this seems to come close.]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esztersblog.com/pics/timesinkbutton.png"/></p>
<p><a href="http://www.flickr.com/photos/eszter/2773917173/" title="Those were the days... by eszter, on Flickr"><img src="http://farm4.static.flickr.com/3009/2773917173_4a8a570522_m.jpg" width="240" height="171" alt="Those were the days..." align=right hspace=7 vspace=5/></a> If, like me, you’re not quite ready to start a new workweek then I recommend <a href="http://yearbookyourself.com/">YearbookYouself</a> as an amusing distraction. [Thanks to <a href="http://www.techcrunch.com/2008/08/17/yearbook-yourself-for-a-good-laugh/">Techcrunch</a>.]</p>
<p>PS. For anyone wondering, none of those were actually my days, although <a href="http://www.flickr.com/photos/eszter/2773969161/in/photostream/">this</a> seems to come close.</p>
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		<title>Expert knows best</title>
		<link>http://www.esztersblog.com/2008/08/17/expert-knows-best/</link>
		<comments>http://www.esztersblog.com/2008/08/17/expert-knows-best/#comments</comments>
		<pubDate>Sun, 17 Aug 2008 16:25:14 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Food/Dining]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2008/08/17/expert-knows-best/</guid>
		<description><![CDATA[I just had a deliciously sweet cantaloupe. How did I know how to pick it? My favorite* chef, Chef Susan aka Chef Q posted some advice on the topic recently. Not only is she an amazing cook and baker, she is also an excellent photographer so her posts are illustrated with helpful images. I forgive [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/isimmer/2688231338/" title="A Ripened Melon - Chef's Choice by isimmer on Flickr"><img src="http://farm4.static.flickr.com/3014/2688231338_aa9fcbe452_m.jpg" width="240" height="180" alt="A Ripened Melon - Chef's choice" align=right hspace=10 vspace=7/></a>I just had a deliciously sweet cantaloupe. How did I know how to pick it? My favorite* chef, <a href="http://www.isimmer.com">Chef Susan</a> aka Chef Q posted some <a href="http://chefatisimmer.vox.com/library/post/how-to-choose-and-ripen-a-melon.html">advice</a> on the topic recently. Not only is she an amazing cook and baker, she is also <a href="http://flickr.com/photos/isimmer/sets/72157594570213684/">an excellent photographer</a> so her posts are illustrated with helpful images. I forgive her for all the pounds I gained last year due to her cooking (hey, at least I finally started a regular exercise regime) and thank her not just for all the great meals I&#8217;ve had the good fortune to experience, but also the helpful material she shares online.</p>
<p>[*] It’s actually a tie with my Mom, but she’s not officially a chef. Of course, that hasn’t stopped her from publishing a <a href="http://www.amazon.com/gp/redirect.html?ie=UTF8&#038;location=http%3A%2F%2Fwww.amazon.com%2FCooking-Hungarian-Way-Vegetarian-Cookbooks%2Fdp%2F0822541327%3Fie%3DUTF8%26s%3Dbooks%26qid%3D1218986677%26sr%3D8-3&#038;tag=symmetryorg&#038;linkCode=ur2&#038;camp=1789&#038;creative=9325">cookbook</a> (see <a href="http://www.eszter.com/recipes/">some of her recipes here</a>).</p>
<p><i>Photo credit: <a href="http://www.flickr.com/photos/isimmer/2688231338/">Susan Beach</a></i></p>
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		<title>What have you been watching on YouTube lately?</title>
		<link>http://www.esztersblog.com/2008/07/03/what-have-you-been-watching-on-youtube-lately/</link>
		<comments>http://www.esztersblog.com/2008/07/03/what-have-you-been-watching-on-youtube-lately/#comments</comments>
		<pubDate>Thu, 03 Jul 2008 14:41:17 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[IT/Comm]]></category>
		<category><![CDATA[Video]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2008/07/03/what-have-you-been-watching-on-youtube-lately/</guid>
		<description><![CDATA[I am rushing off to meetings, but this is disturbing news and I figured folks around here would want to know about it. From the Electronic Frontier Foundation by Kurt Opsahl (posted July 2nd): Yesterday, in the Viacom v. Google litigation, the federal court for the Southern District of New York ordered Google to produce [...]]]></description>
			<content:encoded><![CDATA[<p>I am rushing off to meetings, but this is disturbing news and I figured folks around here would want to know about it.</p>
<p>From the <a href="http://www.eff.org/deeplinks/2008/07/court-ruling-will-expose-viewing-habits-youtube-us">Electronic Frontier Foundation</a> by Kurt Opsahl (posted July 2nd):</p>
<ul>Yesterday, in the <a href="http://news.justia.com/cases/featured/new-york/nysdce/1:2007cv02103/302164/">Viacom v. Google litigation</a>, the federal court for the Southern District of New York <a href="http://beckermanlegal.com/Documents/viacom_youtube_080702DecisionDiscoveryRulings.pdf">ordered</a> Google to produce to Viacom (over Google&#8217;s objections):</p>
<p><i>all data from the Logging database concerning each time a YouTube video has been viewed on the YouTube website or through embedding on a third-party website</i></p>
<p>The court’s order grants Viacom&#8217;s request and erroneously ignores the protections of the federal Video Privacy Protection Act (VPPA), and threatens to expose deeply private information about what videos are watched by YouTube users. The VPPA passed after a newspaper disclosed Supreme Court nominee Robert Bork&#8217;s video rental records. As Congress recognized, your selection of videos to watch is deeply personal and deserves the strongest protection.</p>
<p><a href="http://www.eff.org/deeplinks/2008/07/court-ruling-will-expose-viewing-habits-youtube-us">Rest of EFF post</a></ul>
<p>Various MSM sources are just starting to roll out their own coverage (e.g., <a href="http://news.bbc.co.uk/1/hi/technology/7488009.stm">BBC</a>).</p>
<p>I guess those &#8211; must be many &#8211; who watch YouTube without a user ID or without logging in to the service have less to lose, but forget the privacy of the more avid and loyal users.</p>
<p>As to the source code, Google does get to keep that. It&#8217;s interesting to see which news item (the user ID issue vs source code) is being covered where.</p>
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		<title>Taking care of Turquoise</title>
		<link>http://www.esztersblog.com/2007/06/28/taking-care-of-turquoise/</link>
		<comments>http://www.esztersblog.com/2007/06/28/taking-care-of-turquoise/#comments</comments>
		<pubDate>Thu, 28 Jun 2007 16:41:00 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[IT/Comm]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2007/06/28/taking-care-of-turquoise/</guid>
		<description><![CDATA[I don&#8217;t seem to be doing too well playing rock, paper, scissors over on Facebook so I&#8217;ve decided to focus my energies on taking care of my adopted turtle Turquoise. It&#8217;s good prepartion for when I&#8217;ll get a real turtle likely in the near future (unlike some turtle plagiarists, it&#8217;s a plan I&#8217;ve had for [...]]]></description>
			<content:encoded><![CDATA[<p>I don&#8217;t seem to be doing too well <a href="http://jeremyfreese.blogspot.com/2007/06/dont-mess-with-matador.html">playing</a> rock, paper, scissors over on <a href="http://www.facebook.com">Facebook</a> so I&#8217;ve decided to focus my energies on taking care of my adopted turtle Turquoise. It&#8217;s good prepartion for when I&#8217;ll get a real turtle likely in the near future (unlike some <a href="http://jeremyfreese.blogspot.com/2007/06/resourceful-provided-that-you-consider.html">turtle plagiarists</a>, it&#8217;s a plan I&#8217;ve had for a while).</p>
<p>Unfortunately, you can only earn munny to feed your pet by having your pet pet by someone else or petting other people&#8217;s pets. (That&#8217;s not as hard to say three times fast as it may seem at first read&#8230;)  And it turns out that despite having over 150 friends on Facebook, only three of them have <a href="http://apps.facebook.com/fluff/main.php">(fluff)Friends</a>, one because I asked him this morning. So this is a request that if we are linked on Facebook (or should be since we know each other) then can you please <a href="http://facebook.com/profile.php?id=1102526">come over</a> and show Turquoise some affection?  Thanks!</p>
<p>Anyone wondering why I would spend time on Facebook has to understand that it is imperative for the legitimacy of my research to familiarize myself with these services.  It&#8217;s a sacrifice, but all in the name of science.</p>
<p>I should add that I have been thinking about a more substantive post concerning Facebook and hope to get around to it one of these days.  Lots going on there, it is spreading like wildfire way past college students, and there are some understandable reasons for that. More later. It&#8217;s time to check in on Turquoise now.</p>
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		<title>The importance of deep linking</title>
		<link>http://www.esztersblog.com/2007/01/09/the-importance-of-deep-linking/</link>
		<comments>http://www.esztersblog.com/2007/01/09/the-importance-of-deep-linking/#comments</comments>
		<pubDate>Tue, 09 Jan 2007 18:59:50 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[IT/Comm]]></category>
		<category><![CDATA[Random thoughts]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2007/01/09/the-importance-of-deep-linking/</guid>
		<description><![CDATA[Flash can be a great tool, but not as the basis for an entire Web site. There are various reasons for this (e.g. requirement of special software just to view the basics), but the one I thought I&#8217;d mention today is deep linking, or lack thereof on a flash-based Web site. For those not familiar [...]]]></description>
			<content:encoded><![CDATA[<p>Flash can be a great tool, but not as the basis for an entire Web site. There are various reasons for this (e.g. requirement of special software just to view the basics), but the one I thought I&#8217;d mention today is deep linking, or lack thereof on a flash-based Web site.</p>
<p>For those not familiar with the terminology, deep linking means that when you link to something online, you link to it directly. That is, say I want to point people to a research article on my site. Instead of simply saying &#8220;go to <a href="http://www.eszter.com">eszter.com</a>&#8221; and making them do all the work in finding the specific page of interest, I point them to the exact location of the page, e.g. <a href="http://eszter.com/research/a17-genderskills.html">http://eszter.com/research/a17-genderskills.html</a>.</p>
<p>In fact, a big pet-peeve of mine is when people &#8220;help&#8221; you out in response to a query by sending you to a Web site that contains hundreds if not thousands of pages without pointing you to the specific location of the document of interest. That is hardly help, it is more like sending someone on a wild goose chase.</p>
<p>Unfortunately, on flash-based sites deep linking is not an option. So for example, there are some interesting videos on the Kompost Productions Web site at <a href="http://www.kompostnyc.com/">http://www.kompostnyc.com</a>, but I can&#8217;t just point you to them, I have to give you additional instructions: click on Work then click on Doodle. How silly is that?  Frankly, more often than not, I just don&#8217;t bother bookmarking such finds and certainly do not pass them along. In the end, it seems this would hurt the site in lost traffic.</p>
<p><a href="http://citebite.com/">Cite Bite</a> takes the concept of deep linking to a next level by allowing you to link to a specific position on a Web page.  Unfortunately, Cite Bite seems to be down as I write, which relates to a point I&#8217;ll be making in another post sometime.</p>
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		<title>Backfence in my backyard</title>
		<link>http://www.esztersblog.com/2007/01/03/backfence-in-my-backyard/</link>
		<comments>http://www.esztersblog.com/2007/01/03/backfence-in-my-backyard/#comments</comments>
		<pubDate>Wed, 03 Jan 2007 07:28:44 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[       Chicagoland]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2007/01/03/backfence-in-my-backyard/</guid>
		<description><![CDATA[This one doesn&#8217;t qualify as a random thought, this is just random period. Alternative, I&#8217;m missing something very obvious. Backfence is a host for neighborhood Web sites. Of all the places in the US they seem to operate in thirteen towns for now: Notice anything interesting about that list? At least interesting if you were [...]]]></description>
			<content:encoded><![CDATA[<p>This one doesn&#8217;t qualify as a <a href="http://www.esztersblog.com/category/random-thoughts/">random thought</a>, this is just random period.  Alternative, I&#8217;m missing something very obvious.</p>
<p><a href="http://backfence.com/">Backfence</a> is a host for neighborhood Web sites. Of all the places in the US they seem to operate in thirteen towns for now:</p>
<p><center><img src="http://www.esztersblog.com/pics/backfencetowns2.gif"/ border=2/></center></p>
<p>Notice anything interesting about that list? At least interesting if you were me?</p>
<p>..</p>
<p>I&#8217;ll give you a moment.  (This will only work for people who know me somewhat.)</p>
<p>..</p>
<p>Anything?</p>
<p>..</p>
<p>Both Evanston, IL and Palo Alto, CA are on the list.  What are the chances?</p>
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		<title>Friday fun or frustration</title>
		<link>http://www.esztersblog.com/2006/12/29/friday-fun-or-frustration/</link>
		<comments>http://www.esztersblog.com/2006/12/29/friday-fun-or-frustration/#comments</comments>
		<pubDate>Sat, 30 Dec 2006 00:04:19 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[Humor/Fun]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2006/12/29/friday-fun-or-frustration/</guid>
		<description><![CDATA[If you haven&#8217;t seen the Grow Cube before then you are lucky and I do apologize for bringing it to your attention. I realize that it&#8217;s been around for a while, but some may have missed it. [No thanks to Marc Rittle for the link.] If you don&#8217;t have hours to kill then a search [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.esztersblog.com/pics/timesinkbutton.png" alt="Time sink" /></p>
<p>If you haven&#8217;t seen the <a href="http://www.eyezmaze.com/grow/cube/index.html">Grow Cube</a> before then you are lucky and I do apologize for bringing it to your attention. I realize that it&#8217;s been around for a while, but some may have missed it. [No thanks to <a href="http://randomsocialthoughts.blogspot.com/2006/12/32-days-5-hours-and-54-minutes-later.html">Marc Rittle</a> for the link.]</p>
<p>If you don&#8217;t have hours to kill then a search for grow cube solution on your favorite search engine should do the trick.  But I doubt you&#8217;ll appreciate it if you don&#8217;t spend at least a bit of time trying to figure out the solution on your own. No comment as to how much time.</p>
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		<title>NYTimes permalinks</title>
		<link>http://www.esztersblog.com/2006/12/15/nytimes-permalinks/</link>
		<comments>http://www.esztersblog.com/2006/12/15/nytimes-permalinks/#comments</comments>
		<pubDate>Fri, 15 Dec 2006 06:43:48 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[IT/Comm]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2006/12/15/nytimes-permalinks/</guid>
		<description><![CDATA[Next time you want to link to a New York Times article on your blog or want to bookmark it for future reference, you no longer have to rely on a bookmarklet to generate a permanent link. On each article page, there is now a Share link that reveals links to some sites plus the [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/eszter/322832042/" title="Photo Sharing"><img src="http://static.flickr.com/134/322832042_c45c6f5cf7_o.jpg" border=1 align=right vspace=7 hspace=7 width="110" height="225" alt="New Picture (6)" /></a> Next time you want to link to a <a href="http://www.nytimes.com">New York Times</a> article on your blog or want to bookmark it for future reference, you no longer have to rely on a bookmarklet to generate a permanent link. On each article page, there is now a Share link that reveals links to some sites plus the possibility of obtaining a permanent link to the piece. </p>
<p>The automatic link options are to <a href="http://www.digg.com">Digg</a>, <a href="http://www.facebook.com">Facebook</a> and <a href="http://www.newsvine.com">Newswine</a>. What curious choices. I would love to know what went into those decisions, possible deals or whatnot. Digg users seem mostly interested in tech news so while it may make sense to have a quick link to that service on science and technology pieces, it doesn&#8217;t make sense on other sections of the NYTimes site. The idea suggested on <a href="http://themulife.com/?p=414">The Mu Life</a> about different links depending on the part of the site makes sense.  And where are quick links to <a href="http://www.reddit.com">Reddit</a>, <a href="http://www.netscape.com/">Netscape</a>, <a href="http://myweb.yahoo.com/">Yahoo My Web</a> and <a href="http://del.icio.us">del.icio.us</a>, just to name a few. Has the Facebook user demographic changed significantly in recent months away from college students?  If not (and I haven&#8217;t heard of any such significant changes) then why assume that users of that system would be most likely to want to bookmark and share NYTimes articles? </p>
<p>In any case, the good news is that they had the sense to create a permalink option that you can use to add the page to the social bookmarking site of your choice, which would be <a href="http://del.icio.us">del.icio.us</a> in my case thanks to its automated post-to-blog feature.</p>
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		<title>NYTimes &amp; Yahoo! Answers silly usability glitch</title>
		<link>http://www.esztersblog.com/2006/12/05/nytimes-yahoo-answers-silly-usability-glitch/</link>
		<comments>http://www.esztersblog.com/2006/12/05/nytimes-yahoo-answers-silly-usability-glitch/#comments</comments>
		<pubDate>Tue, 05 Dec 2006 05:19:49 +0000</pubDate>
		<dc:creator>eszter</dc:creator>
				<category><![CDATA[IT/Comm]]></category>
		<category><![CDATA[Products/Services]]></category>
		<category><![CDATA[Web sites]]></category>

		<guid isPermaLink="false">http://www.esztersblog.com/2006/12/05/nytimes-yahoo-answers-silly-usability-glitch/</guid>
		<description><![CDATA[It took me about five attempts to submit a customer service complaint to the NYTimes using their online form the other day. It would be absolutely trivial to fix this glitch. Yahoo! Answers has the same annoying &#8220;feature&#8221; on their site. Don&#8217;t these companies employ usability specialists? (Uhm, or doesn&#8217;t somebody there use their own [...]]]></description>
			<content:encoded><![CDATA[<p>It took me about five attempts to submit a customer service complaint to the <a href="http://homedelivery.nytimes.com">NYTimes</a> using their online form the other day.  It would be absolutely trivial to fix this glitch.  <a href="http://answers.yahoo.com">Yahoo! Answers</a> has the same annoying &#8220;feature&#8221; on their site.  Don&#8217;t these companies employ usability specialists?  (Uhm, or doesn&#8217;t somebody there use their own sites and care to improve the user experience?*)</p>
<p><center><a href="http://www.flickr.com/photos/eszter/314070641/" title="Photo Sharing"><img src="http://static.flickr.com/104/314070641_835ff0299b.jpg" width="500" height="408" alt="Usability glitch on the NYTimes customer service form" /></a></center></p>
<p>Here is what happened.  The form on the NYTimes home delivery customer service page is a big empty box waiting to be filled out. But when you fill it out even just halfway, you are told that you have used too many characters. You can only submit the form with 250 characters or less. </p>
<p>However, the form neither counts the number of characters for you nor gives you any hints about the permitted length based on the size of the box.</p>
<p>So I kept revising and revising until finally the site accepted my note. How hard would it be to offer a smaller box AND let the user know how many characters have already been entered? (I won&#8217;t even dare suggest they accept longer forms.) Other forms do this so it can&#8217;t be that impossible.</p>
<p>Consider that the reason the customer is on this site is likely due to something that has gone wrong with their customer experience, so what are the chances that they want to be annoyed further?</p>
<p>Another example of this same issue comes up on <a href="http://answers.yahoo.com">Yahoo! Answers</a>.  There is a limit on the length of comment you can leave on a resolved question.  But there is no indication of the extent to which you went over the character limit. Users are contributing free content to the site, it&#8217;s not a good idea to alienate them by offering annoying experiences.</p>
<p>While I understand that unnecessarily long commentary could be inconvenient in both cases, the 250 and 300 character limits seem excessive in both cases.</p>
<p>* Yes, I realize the complexity at these organizations and understand that just because a couple of employees know of a problem, it doesn&#8217;t mean that it will be solved.</p>
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